Returns & Exchanges

At GONA JEWELRY, we want you to love your new pieces, so we offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original branded packaging and ensure it is securely sealed in a shipping box to prevent damage during transit.

3

Ship It Back

Affix the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our quality control team inspects the returned items, we will process your refund or ship your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing